Lab Equipment: Services

Pace Analytical’s Instrument Support Group (ISG) provides laboratory instrumentation services, including:

Preventative maintenance (PMs)
Equipment repair
Qualification (IQ, OQ/PQ)
Training
System Customization
Installations

ISG specialize in instrumentation such as GC, GC/MS, LC, LC/MS, ICP-OES, ICP-MS and Dissolution. ISG is an excellent option for pharmaceutical, environmental, petrochemical and food laboratories looking to reduce the cost of equipment maintenance, equipment repair and equipment qualifications, while improving the quality of service on their instrumentation.

Service specialists within ISG receive extensive hands-on training, are enrolled in a continuous learning program, and are available to our customers directly without the use of a call center. ISG follows GLP and cGMP guidelines where applicable to meet the specific needs of customers and is ISO 9001:2008 certified.

The PaceTECH Support Plan (download flier)allows customers to incorporate Phone, Webcam & Remote Access for instrumentation maintenance, troubleshooting, instrumentation repair and application support from professionally trained ISG service specialists. PaceTECH has been proven to reduce equipment downtime and eliminate travel charges.

The metrology group within ISG is ISO 17025 accredited though A2LA. They provide calibration, validation and mapping services for most general laboratory equipment, including incubators, ovens, and stability chambers. ISG's metrology division also provides a PaceLink Continuous Monitoring System (CMS) (click here) for 24/7 tracking/trending and alarm capabilities.

ISG uses the powerful Gauge In-Site software program for tracking equipment calibration, qualification, and preventative maintenance due dates for all of our customers. Customers are able to access their own equipment in Gauge In-Site via a customer portal (link) within this website.

Lab Equipment: Services

Pace Analytical's Instrument Support Group is committed to maintaining the highest level of productivity and lowest level of expense for your laboratory.