Vice President and Chief Operating Officer Greg Kupp addresses the status of our locations in Puerto Rico

Minneapolis, MN, September 29, 2017

Dear Valued Customers:

I want to provide an update to our friends and to our customers in Puerto Rico concerning Hurricane Maria.

It is our sincere hope that you and your families are weathering the effects of Hurricane Maria and are starting to recover from the impact of the storm.  Here at Pace, we have established regular communication with our San German Laboratory through the use of a satellite phone.  We have confirmed that approximately 70% of our employees have been accounted for and are safe and that our facilities made it through the hurricane with only minor damage.  Following is a summary of our status.

  1. Laboratory Status - We have two buildings that are supported by dedicated generators; building 1 houses our microbiology operation while building 2 is occupied by our chemistry operations.  The microbiology laboratory has been operational for the entire duration of the storm through today.  We obtained enough diesel fuel to keep the microbiology laboratory operational (incubators, laminar flow hoods, refrigerators) for the next week. We are in process of securing a larger delivery and a more robust supply of fuel. Our team has been in contact with local clients and are currently providing limited microbiology support.  I will provide updates early next week on our status and plans for accepting work on a broader scale.
  2. Services Status - While we are reestablishing our full capabilities in San German, we are implementing our business continuity plan by making our Oakdale laboratory available to support the same services provided to our clients by our San German laboratory.   The Oakdale laboratory maintains the same exact quality system and follows the same procedures as our San German laboratory and we are able to immediately accept samples from Puerto Rico.  We have confirmed that FedEx is able to ship samples from Puerto Rico to our laboratory in Minnesota. 
  3. Contact Information - Our Oakdale laboratory team can help clients assess the status of samples submitted prior to the storm.  Please contact our Director of Client Services, Kylie Siek, for assistance with sample status or to arrange for sample submission to our Oakdale laboratory.  

Kylie Siek, Director of Client Services
Pace Analytical Life Sciences
1281 Helmo Ave. North
Oakdale, MN 55128
(w) 651.294.0838  (c) 612.327.2573
kylie.siek@pacelabs.com

Click HERE to access our Analysis Request Form

Finally, please know that we are very grateful for the work that you have entrusted to our team over the years. We will continue to work hard to support your current needs in our Oakdale laboratory and to bring full services back to the San German laboratory as soon as possible.

Sincerely,
Greg Kupp

Contact:
Pace Analytical Life Sciences
Greg Kupp | VP, COO
P: 612.210.8656
greg.kupp@pacelabs.com